Travel Outlook, the premier hotel call center, now offers a specialized team laser-focused on casinos and the tribes or companies who operate them.

WIN

WIN.

WIN

WIN.

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Travel Outlook, the premier hotel call center, now offers a specialized team laser-focused on casinos and the tribes or companies who operate them.

Strong Voices stands apart because…

We’re an innovative off-site central reservations office for casino operations. Strong Voices answers any call for your operation: casino calls, hotel front desk calls, restaurant calls, spa calls, golf calls, and group business calls.

  • SUPPORT. For Indian or tribal casino operations, we offer a wonderful opportunity for younger tribal members to learn the skills needed to effectively answer calls for their own casino. We have the experience to provide the training and equipment needed for them to make an immediate positive impact, and we nurture each agent to achieve outstanding results.
  • TRAINING. As a division of Travel Outlook, the premier hotel call center™, Strong Voices offers advanced call handling skills and abilities. Our management team has more than sixty years of experience in creating an initial feeling of professionalism and courtesy in the minds of your clients, and especially for VIPs. Our agent training is simply bar-none.
  • TECH. Technology is at the forefront of how we do business and therefore how we conduct your business. By seamlessly integrating artificial intelligence, agents perform at the highest possible level.
  • STRUCTURE. The Strong Voices casino team works to drive VIP loyalty and to keep your casino’s money secure by carefully following procedures to prevent losses or breaches.  And we resolve issues faster with our omnichannel platform engineered for casinos. Continual progress is ensured by scoring every call for every agent, every day.

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    SUPPORT

    We provide the training, equipment, and nurturing needed for agents to make an immediate positive impact, and achieve outstanding results.

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  • A

    TRAINING

    Agents are trained and overseen by our expert management team to answer each request with professionalism, knowledge and courtesy that is bar-none.

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  • A

    TECH

    Technology is at the forefront of what we do. By seamlessly integrating artificial intelligence, agents perform at the highest possible level.

    ∀

  • A

    STRUCTURE

    We resolve issues faster with our omnichannel platform engineered for casinos. Continual progress is ensured by scoring every call for every agent, every day.

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Meet Annette TM. She’s like a chatbot, but better. Annette’s AI technology allows your customers to lead the voice conversation with natural, human-like interactions.

WHY USE STRONG VOICES?

  • 24/7/365 multi-lingual coverage.
  • White‑glove onboarding.
  • Redundant carriers and geo‑redundant data centers.
  • Voice, chat, SMS, email, and social media monitoring in a single agent desktop.
  • Simple, transparent pricing options that scale to your floor.
  • Routing of high‑value players to VIP specialists, auto‑surfacing host notes.
  • Call recording with selective pause/resume, PII masking, and audit trails aligned to gaming regulations.
  • PCI DSS 4.0, SOC 2, and gaming commission requirement security.
  • Handling of bet disputes and promos with precision; escalation of risk and fraud concerns seamlessly.

Ready to increase your ROI and customer satisfaction simultaneously? So are we.